Although Google hasn’t announced when Contact Center AI will become generally available, I fully expect certain parts of CCAI to be GA by the end of the year. At that time, the floodgates will open as ...

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Google Cloud on Wednesday announced a series of updates to Dialogflow, the development platform for building chatbots and interactive voice responses (IVR). Dialogflow is the core technology behind ...

Google LLC said today that its Dialogflow CX service is now generally available, meaning enterprises now have an easier way to create more advanced virtual agents to staff their contact centers. Part ...

In a recent Genesys-sponsored survey, 64% of respondents indicated that their organizations will be using AI or advanced automation by 2022 to support operational efficiency and other enterprise ...