The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

Attitude is everything in the service industry, especially for call centre agents in B2B and B2C organisations. Individuals with a positive, never-say-never attitude make great sales people. Build a ...

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. All startup businesses know that the best CRM software is important and that ...

Finding the right product and marketing mix may feel like the biggest business challenges facing your retail shop, but the best-planned strategies won't get you far unless your business provides good ...

Dealing with sometimes demanding, sometimes ornery, sometimes outright hostile customers may be the biggest challenge any retail employee must face. Retail places all employees in a veritable public ...