Once upon a time, people would buy goods or services they needed and go on about their day. Leaving reviews wasn’t a thing. Expecting a company to go above and beyond what you wanted wasn’t a thing.

This blog focuses on Call Center Quality Assurance (QA) impacts on Customer Service Key Performance Indicators (kpis) . QA measures, benchmarks, and tracks call center and agent performance for KPIs ...

This blog focuses on Call Center Quality Assurance (QA) impacts on Customer Service Key Performance Indicators (KPIs). QA measures, benchmarks, and tracks call center and agent performance for KPIs ...